GENERAL TERMS AND CONDITIONS

All work of VAN KRIEKEN x LLUKAJ falls under the company VAN KRIEKEN x LLUKAJ VOF. VAN KRIEKEN x LLUKAJ VOF (“VAN KRIEKEN x LLUKAJ”, “we”, “us”, “ours”) and related services fall under the rules and regulations described on this website for its users (“client”, “you”, “your”, “them”, “their”). These terms and conditions outline the rules and regulations for the use of VAN KRIEKEN x LLUKAJ’s services, including the use of our website: www.vankriekenllukaj.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use VAN KRIEKEN x LLUKAJ if you do not agree to all of the terms and conditions stated on this page.

ORDERS

All contractual relationships between VAN KRIEKEN x LLUKAJ VOF (company number

0800.298.597 and VAT number BE 0800.298.597) and its customers are exclusively subject to these terms and conditions. The present terms and conditions can only be deviated from with a special, prior and written agreement with VAN KRIEKEN x LLUKAJ. Signing a quotation or order from VAN KRIEKEN x LLUKAJ, by e-mail, verbal agreement, telephone confirmation, receiving the invoice or the delivered good as well as visiting our website confirms the customer expressly and exclusively agreeing to these general terms and conditions.

Customized orders made by the customer are binding and can never be cancelled. The customer must therefore fulfil the payment obligation and actually collect the ordered goods.

The delivery time is always an estimate. This term does not serve as a basis for dispute, with the exception of a prior written agreement that explicitly states the term by which the work will be produced.

Delay in delivery does not entitle to refund or compensation. In addition, this does not give the right to dissolve these general terms and conditions.

The delivery period starts as soon as the advance has been received. As long as this advance has not been received, VAN KRIEKEN x LLUKAJ reserves the right to withhold the order.

ORDER CONFIRMATION AND ACCEPTANCE

After you’ve selected your items and placed an order on www.vankriekenllukaj.com, we’ll send you an email to confirm that we’ve received your order. Please note, this email does not constitute acceptance of your order.

Your order will be considered accepted and a contract between you and VAN KREIKEN x LLUKAJ will be established only when we send you an email confirming that the goods have been dispatched. The contract is thus finalized at the location of your business.

We hold the right to decline your order under certain circumstances. For instance, if we are unable to secure payment authorization, if there are shipping restrictions on a particular item, if the ordered item is out of stock or fails our quality control checks and is withdrawn, or if you do not meet the eligibility criteria outlined in our Term and Conditions.

We also reserve the right to refuse to process a transaction or to provide service to anyone at any time, at our sole discretion. We will not be held liable for withdrawing any merchandise from the website, whether it has been sold or not; for removing, screening or editing any materials or content on the website; or for refusing to process a transaction or reversing or suspending any transaction after processing has begun.

PRODUCT DESCRIPTION

All pieces of jewellery and accessories are handmade by VAN KRIEKEN x LLUKAJ. As we do our best to guarantee the highest quality of the delivered work, we cannot be held accountable for any slight variations in appearance when producing duplicate pieces of our collections. The photos and other descriptive elements illustrating the works are not contractual. If those photos and/or other descriptive elements present some variations, VAN KRIEKEN x LLUKAJ cannot be held accountable. If the client is not satisfactory with the completion of the purchase, we advise them to contact the mediator platform Belmed (online mediation of commercial disputes). Diamonds, polished and cut, with a carat weight of one and higher will be accompanied by a official certificate.

PAYMENT

Preliminary quotations are always an estimate of the final amount. This amount does not serve as a basis for dispute, with the exception of a prior written agreement with an explicit statement of the price amount by which the works will be produced.

When paying the invoice, as well as partial payment, the works are assumed to have been accepted and approved by the customer. This approval refers to both price and quality of the work.

Invoices must always be paid by bank transfer within the payment term submitted. Cash payment can be paid within the same period after prior written agreement. The goods will only be delivered to the customer after receiving the full payment of the work.

In the event of non-payment of the invoice after the expiry date, a compensation of 8% of the invoiced amount with a minimum of 75 euros by operation of law and without any prior notice of default. In addition, a monthly late payment interest of 10% will automatically apply from the due date until the day of complete settlement, with each beginning of the month counting as a full month.

In the event of non-payment of the amount owed by the customer, VAN KRIEKEN x LLUKAJ reserves the right to retain transferred materials and advance payments until full settlement of the outstanding debt. In addition, the customer cannot consequently claim a compensation.

WEB STORE PAYMENT

Payments can be made using Bancontact, Visa, American Express and MasterCard, along with any other payment methods that may be clearly advertised on our website from time to time. Your payment will be debited and cleared from your account upon dispatch of your order by VAN KRIEKEN x LLUKAJ. You confirm that the credit/debit card being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to VAN KRIEKEN x LLUKAJ, we will not be liable for any delay or non-delivery.

We take all reasonable care to make our website secure. All credit card transactions on this site are processed using a secure online payment gateway that encrypts your card details in a secure host environment. To help ensure that your shopping experience is safe, simple, and secure, VAN KRIEKEN x LLUKAJ uses Secure Socket Layer (SSL) technology.

In addition, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

GUARANTEE

All jewellery and objects are made by hand and checked for quality and any faults during the production process. All pieces come with a 1 year guarantee. If damage occurs under normal conditions of wear within this period, the reparation will be free of charge. After this period, the charge for reparation will be according to the specific damage to the specific piece. We reserve the right to judge the conditions under which the piece has been damaged. Our warranty does not cover damage or defects caused by misuse, accidents, negligence of the appropriate care, loss or theft.

DELIVERY

Upon receiving your order, we strive to deliver your package as soon as possible. If the item you ordered is in stock, it will be dispatched from our atelier within 24 hours on working days. If the item you ordered is not in stock, it may take 2-4 weeks to be dispatched from our atelier. For information about delivery times in other parts of the world, please contact us at the provided contact information on our website.

Please note that the estimated delivery times are to be used as a guide only and commence from the date of dispatch. VAN KRIEKEN x LLUKAJ is not responsible for any delays caused by destination customs clearance processes or issues with postal companies. When you place an order on our website, we will send you an email with the tracking number on the day your package is dispatched. You can check the status of your shipment using this tracking number.

RETURNS AND EXCHANGES

If you wish to return your purchase, you can do so within 7 days after the package has been delivered to the delivery address. To process your return correctly, please send an email to us via the provided contact information on our website, and we will let you know. We will refund the amount you paid for your order, excluding the delivery or return charge.

REFUND

Your refund will either be credited to the original purchaser’s credit card or bank and will exclude shipping costs when applicable (with the exception of faulty items). If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through VAN KRIEKEN x LLUKAJ. Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.

For more information on online dispute resolution: link

COOKIES

Our website uses "cookies" to collection information and to improve our website. This can be used to measure your amount of visits to our website.

Most web browsers automatically accept the cookies, but you have the right to refuse them and to know when a cookie is being sent to your computer. When choosing to refuse the cookies, some services on our website may be disables for use.

YOUR PRIVACY

Please read our Privacy Policy for more information.

INTELLECTUAL PROPERTY

All content on our site being visuals (graphics, photographs or text) as well as sonorous (sounds, music, video and audio) are protected by copyright and by intellectual property. VAN KRIEKEN x LLUKAJ own the intellectual property rights for all material on VAN KRIEKEN x LLUKAJ. All intellectual property rights are reserved and are the exclusive property of VAN KRIEKEN x LLUKAJ. You may access this from VAN KRIEKEN x LLUKAJ for your own personal use subjected to restrictions set in these terms and conditions and only as expressly authorised by VAN KRIEKEN x LLUKAJ.

It is forbidden to republish, sell, rent or sub-licence content on VAN KRIEKEN x LLUKAJ. Any reproduction, duplication, copying or redistribution of content on VAN KRIEKEN x LLUKAJ is forbidden.

If you wish to put a direct link to our website, exclusively for your personal use on your personal website, you are obligated to request our authorization. Furthermore it is forbidden to use any hyperlinks, inline linking, deep linking and to create frames around our website that alter in any way the visual presentation or appearance of our website without our prior agreement and written permission. We reserve the right to request that you remove all links or any particular link to our website. You approve to immediately remove all links to our website upon simple request. Furthermore we reserve the right to alter and update our terms and conditions at any time and you agree to be bound to and follow these terms and conditions.

DISCLAIMER

The information provided on our website is without any warrant to its completion or accuracy. We do not ensure to keep this information up to date or to keep it constantly available on our website.

To the fully extent permitted by law, we exclude all representations, warranties and conditions related to our website and the use of our website. Nothing in this disclaimer will limit or exclude our or your liability for death or personal injury, fraud or fraudulent misrepresentation, anything not permitted under applicable law.

VAN KRIEKEN x LLUKAJ will not be held responsible for damage to goods (more specifically, but not exclusively, jewellery and precious stones) resulting from the work performed by third parties (more specifically, but not exclusively, stone setting and engraving, etc.) . This damage remains at the expense of the owner of these goods. The customer acknowledges and accepts the possible risks and consequences of outsourcing these works to third parties.

The responsibility and risks of keeping the ordered goods, pending the collection of it by the customer, rests entirely with the customer.

WAIVER

Breach of one or more agreements of given terms and conditions does not under any circumstances result in the breach of the entire agreement. The other agreements therefore remain fully applicable. If you breach our terms and conditions and no immediate action is taken by us, VAN KRIEKEN x LLUKAJ is still entitled to use our rights and actions in any given situation.

All agreements are governed by Belgian law. All disputes will only be implemented by the court of Bruges.